Frequently Asked Questions
Everything you need to know about shopping with Emmett & Stone Country Sports.
What are your standard shipping times and costs?
We offer standard delivery within 3-5 working days for a flat rate of £5.95. Express next-day delivery is available on orders placed before 1:00 PM for £9.95. Free standard shipping applies to all orders over £150.
How do I return an item that doesn't fit?
We offer a 28-day return policy. Items must be in their original, unworn condition with all tags attached. Simply use the returns portal on our website to generate a shipping label or visit our showroom in person.
Are the country clothing brands you stock authentic?
Yes, we are authorized retailers for all brands we carry, including Schöffel, Barbour, and Le Chameau. Every product is sourced directly from the manufacturer to ensure 100% authenticity and quality.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. For your convenience, we also offer secure checkout via PayPal and Apple Pay.
Do you offer a repair service for wax jackets or footwear?
While we do not perform repairs in-house, we can facilitate professional rewaxing and repair services through our brand partners like Barbour. Please contact our customer service team for a quote and timeline.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the courier's website so you can monitor your delivery in real-time.